Refund policy

Return Policy

Because coffee is a perishable product, all sales are final.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at seta@ogniroasters.com with your order number and photos of the issue. We’ll take care of it.

We’re unable to accept returns or exchanges for opened bags or based on taste preference.

If you need to request a return for an unopened item, please reach out within 48 hours of delivery at seta@ogniroasters.com to obtain a Return Authorization. Returns sent without prior approval won’t be accepted.

If a return is approved:

• Items must be unopened and in original condition

• Return shipping costs are the responsibility of the customer

Once received, all returns are inspected. Approved returns will be issued as store credit or an exchange.